Meet our Team Members: Traci Simonis

Here at Maple Ridge Farms, we love taking the time to get to know our distributors better.  We feel that our relationships with them set us apart and help us to provide the best service we possibly can.  We will periodically be posting personality spotlights to help you get to know members of our team here at Maple Ridge Farms!



Name: Traci Simonis
Department: Customer Service / Program Coordinator
Years of Service: 14


Your Time on the “Farm”…

What brought you to Maple Ridge Farms, and what where you doing before coming to MRF?

Before starting at Maple Ridge, I just had my first child, Makayla.  She was 6 months old when I decided to take the seasonal receptionist job here. I just graduated from a Tech school with my Travel Agency degree.  I worked as a travel agent for about 6 months and realized that I did not want to do this for the rest of my life.  The rest is history!

What is your role on the MRF Team? How do you typically spend your day?

My role is Customer Service Team Lead, Program Coordinator and Sales.  I am lucky enough to be able to attend tradeshows and sales meetings before the busy part of our year starts.  Starting in July I am working on company store programs, setting up all of the paperwork and items for roughly 120 stores per year!  When I am not working on store programs, I am also team leading customer service, taking customer service calls, answering questions, and working on quotations.  Whatever it takes to make our customers feel appreciated.

What part of your job do you most look forward to?

My favorite part of my job is working with our distributors.  I love getting to work with them on so many different levels.  Meeting them face to face at shows, teaching them about our products, and getting to work with them on custom gift projects are always exciting.  They call in looking for something out of the ordinary and it is our job to come up with a product that the both the client and the recipient will love.  My absolute favorite is working with store program distributors.  These are people that I work with year after year and have really formed a connection with.

What is the strangest request you have seen since joining the Maple Ridge Farms team?

The request that sticks in my head the most is when a company wanted to run a 12 week promotion through the summer months for their stores.  We started quoting the project in January.  The client gave a price point, number of items they were looking for and a few other specifics.  After going back and forth with the client for 4 months, we came up with an awesome baseball wrapped box.  We filled the box with different content each week to meet their price point.  The promotion was a success and this was the biggest order that Maple Ridge had ever received!

What is your favorite Maple Ridge Farms item?

My favorite Maple Ridge Farms item is the Chocolate Covered Almonds.  They are so addicting and you never get sick of eating them.

What professional accomplishment are you most proud of?

My greatest accomplishment at Maple Ridge is receiving my CAS certification.  I started working towards my goal 6 years ago.  It took me longer than planned but most great things in life are worth working for.  (Now hopefully it does not take me another 6 to get my MAS!)

What do you feel sets Maple Ridge Farms apart in the industry?

I feel that we stand apart from other suppliers because of our outstanding customer service.  All of our employees go above and beyond to help in anyway possible, making sure that the customer will be happy with the product they are receiving.  It really does have the family atmosphere to it.  Great employees make a great company!


On the Lighter Side…

What do you do in your spare time?

In my spare time I love to spend time with my friends and family, play volleyball, shooting pool and being outside.

What are you proudest of in your personal life?

My proudest moments of my life are when my two kids were born. I have always heard that you never know how much you can love another person, until you have kids.  That is so true!

What is your ideal vacation?

My ideal vacation would be to a warm island with my family where we could soak in the sun, swim with the dolphins and go snorkeling.

What is your favorite quote or saying?

Quit hanging on to the handrails . . . Let go.  Surrender. Go for the ride of your life. Do it every day.

What three words best describe you?

Ambitious, personable, trustworthy

If you were stranded on an island with one book, one movie, and one CD what would they be?

The Bible, Girls Just Want to Have Fun, Greatest Hits of the 80’s