Changes & Additions to Orders

Unfortunately, orders shipping within 48 hours cannot be changed. Please contact factory prior to submitting change.

  • Any changes made to item, art, shipping method(s), or delivery location(s) are subject to review for service or change charges of up to $30.00 (Z) per change, plus cost of any work that must be redone, and potentially delay the ship date.  Changes cannot be made to rush orders.
  • Request of change to an address(es), please reference purchase order number and provide us with the old shipping address(es) and the new shipping address(es). Please do not submit a new list, as this may delay production time further.
  • Request of change to the ship method or ship date, please reference the distributor purchase order number, along with the requested change.
  • Changes in quantity:
    • For additions to order see Additions To Orders.
    • Reductions to orders already in production must be handled with a gift specialist, please contact factory.
  • Request of change to imprint(s) must be handled with a gift specialist. Please contact factory.
  • Request of change to item(s) must be handled with a gift specialist. Please contact factory.

Additions To Orders

Additions to orders already at factory are handled in the following manner:

  • A new purchase order is required.
  • An exact reorder set-up charge of $20.00 (C) will apply.
  • Standard production time will apply.
  • Pricing from the original order will be honored with the exception of promotional discount offers that have expired.