Changes & Additions to Orders

Unfortunately, orders shipping within 48 hours cannot be changed. Changes to orders already in production will result in delayed shipment and may incur additional charges. This includes changes to quantity, ship method, ship date, address(es), item or imprint. Please contact factory prior to submitting change.

  • Changes to orders already in production will result in delayed shipment. The charge for changing an order that is in production is $30 (Z) plus the cost of any work that must be redone. This includes changes in quantity, ship method, ship date, address, item or imprint.
  • Request of change to an address(es), please reference purchase order number and provide us with the old shipping address(es) and the new shipping address(es). Please do not submit a new list, as this may delay production time further.
  • Request of change to the ship method or ship date, please reference the distributor purchase order number, along with the requested change.
  • Changes in quantity:
    • For additions to order see Additions To Orders.
    • Reductions to orders already in production must be handled with a gift specialist, please contact factory.
  • Request of change to imprint(s) must be handled with a gift specialist. Please contact factory.
  • Request of change to item(s) must be handled with a gift specialist. Please contact factory.

Additions To Orders

Additions to orders already at factory are handled in the following manner:

  • A new purchase order is required.
  • If the addition is less than one-half the catalog minimum, the following Less than Minimum Charge applies:
    • $20 (C) Add-on Charge
  • Standard Production time will apply.
  • Pricing from the original order will be honored with the exception of promotional discount offers that have expired.