To avoid delays and extra charges, please read and follow these instructions carefully.
Acknowledgements: Orders are acknowledged upon receipt.
Combined Quantity Pricing: Not available.
Illustrations: Logos used in the catalog are for illustrative purposes only. They do not imply endorsement, nor are items with those imprints available to anyone other than parties expressly authorized by the owner of such designs.
Less Than Minimum Charges: Less than minimum charges will apply for any item on an order for which the minimum quantity is not met. Imprinted items not meeting minimum: $50.00 (G); Unimprinted items not meeting minimum: $20.00 (G). From November 25 through December 17, less than minimum orders cannot be processed.
Perishability: Natural cheeses and smoked meats need to be refrigerated within 24 hours of receipt. Chocolates and nuts should be stored in a cool, dry place. Baked goods should be enjoyed within 2 weeks, or stored in a freezer for up to three months. Instructions for storage are included with each gift.
Returns: Requests for returns must be made within 5 days of receipt of the merchandise. Credit will not be issued for returns made without a return authorization number. Restocking charges (a minimum of 25% depending on the item) will apply to all returns. Because of their perishable nature, smoked meats, cheese, fresh-baked cookies and brownies, and coffee cakes cannot be returned for credit.
Seasonal Availability: From March 1 to November 1, certain items that can normally be shipped by ground may require special packaging or special shipping. Contact factory for details.
Substitutions: Factory reserves the right to substitute items of greater or equal value if necessary to ensure on-time shipment.